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Refund Policy for Online Payments

General Provisions

Article 1.

Refunds will be issued using the same payment method that was originally used. The application of the refund to the customer’s account or card will depend on the card and the issuing entity.

Article 2.

InSight Crime may make reimbursements, provided that the client communicates to the organization their intention to reimburse within a maximum period of up to 10 business days, counted from the date of payment.

Article 3.

The charges made by the financial institution for the reimbursement will be paid by the client.

Article 4.

The procedure to request reimbursement:

  • After verifying that an unsuccessful cancellation attempt was made, InSight Crime will issue a refund to the donor for each payment that was made after the cancellation is confirmed.
  • During the 10 business days following payment, you can send the request via email to accounting@insightcrime.org with the subject line: REIMBURSEMENT REQUEST
  • InSight Crime will begin the process and inform the client by email of the time stipulated by the financial institution to apply the reimbursement.
  • Once the refund has been made, InSight Crime will send an email to the client informing that the process was successful and that the case is therefore closed.